911 Restoration®
What Is 911 Restoration?
911 Restoration is a franchise in the Home & Commercial Services category that provides emergency restoration and cleaning services. The operational model is brick-and-mortar, requiring commercial premises (approximately 1,000 sq. ft. warehouse and 300 sq. ft. office) and continuous 24/7/365 availability. It serves a mix of residential and commercial customers (homeowners, retailers, property managers, insurance companies, etc.), and the core service bundle includes emergency cleanup of fire, water, and mold damage, sanitization, construction and insulation work, inspections, and routine carpet, duct, and crawl space cleaning.
911 Restoration Franchise: Pros and Cons
The franchise's 326 franchised units and 220 initial training hours (top 5%) with a Training and Support score of 100 give strong brand recognition and operator readiness. However, 11 disclosed lawsuits and five government penalties, plus five outlet terminations and four non-renewals, signal elevated legal, regulatory and turnover risk.
Pros
Cons
Lawsuits & Legal Risk
911 Restoration has active enforcement of system standards, including a pending 2021 trademark and breach suit (Bresette) and prior franchise disputes resolved via settlement or injunctions regarding trademark use and contract compliance. Prospective franchisees should review post-termination obligations, trademark/licensing clauses, Item 12 territory protections, and request examples of enforcement outcomes.
Territory Protection
911 Restoration grants a non‑exclusive, site‑specific protected Territory (single approved location, contiguous zip/town/county boundaries) while retaining control over market density and alternative distribution channels, including internet/e‑commerce, and the right to develop additional units. Territory rights are contingent on meeting performance quotas and system compliance.
Training & Support
911 Restoration provides a deep-dive 220-hour training curriculum designed to prepare one individual for launch. The program includes on-site launch support focused on operational readiness that may incur additional fees, and travel and living expenses are the franchisee's responsibility.
Unit Growth Analysis
This franchise grew only 0.6% year‑over‑year to 330 units in 2025 (from 328 in 2024). After rapid expansion from 236 units in 2022 to 279 (+18.2%) in 2023 and 328 (+17.6%) in 2024, the plunge to +0.6% in 2025 signals a sharp deceleration that could reflect market saturation, development pipeline constraints, or franchisee pullback; investors should probe the franchisor’s unit-development pipeline and recruitment economics before expecting continued strong growth.
How Much Does It Cost to Open a 911 Restoration Franchise?
Opening a 911 Restoration franchise requires a total initial investment of $161,400 to $327,700, according to the 2025 Franchise Disclosure Document. This range covers the franchise fee, real estate, equipment, training, and initial working capital needed to launch and operate through the early months.
Minimum Investment
Maximum Investment
Minimum Investment Breakdown
Maximum Investment Breakdown
Investment Analysis
This investment analysis is coming soon. Have ideas for other analyses you'd like us to add? Get in touch.
The initial investment amounts shown are estimates only. Actual costs may vary based on location size, business model, and multi-unit ownership arrangements. We recommend reviewing the full Franchise Disclosure Document for complete details.
Frequently Asked Questions
Is 911 Restoration a good franchise to own?
Whether 911 Restoration is a good franchise depends on your goals, experience, and local market. Key factors from the 2025 FDD: 911 Restoration operates 330 locations, received a legal risk score of 61/100, a training and support score of 100/100. Financial performance data is disclosed in Item 19. Prospective franchisees should review the full Franchise Disclosure Document and consult with a franchise attorney before making any investment decision.
Is a 911 Restoration franchise worth the investment?
The value of a 911 Restoration franchise investment depends on factors such as location, operator experience, and market demand. The initial investment ranges from $161,400 to $327,700. 911 Restoration disclosed average gross sales of $826,246 in 2025. The system reported 5 terminated units in 2025. Franchise investments carry inherent risk, and prospective buyers should conduct thorough due diligence before committing capital.
What is the failure rate of 911 Restoration franchises?
In the 2025 FDD, 911 Restoration reported 5 terminated franchises and 4 non-renewals out of 330 total locations. Franchise closures can result from many factors including market conditions, operator decisions, lease expirations, and franchisor enforcement actions. The FDD's Item 20 provides the most detailed unit turnover data.
How long does it take to break even with a 911 Restoration franchise?
Break-even timelines for 911 Restoration franchises are not disclosed in the 2025 Franchise Disclosure Document. Break-even periods vary significantly based on initial investment level, local market conditions, operating costs, and revenue ramp-up speed. Prospective franchisees should build a pro forma financial model using Item 7 cost estimates and, where available, Item 19 financial performance data from the FDD.
Is 911 Restoration a franchise or a corporate-owned business?
As of the 2025 FDD, 911 Restoration operates 326 franchised locations and 4 company-owned locations. Franchise opportunities are available through the franchisor's disclosure process.
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